Membership Policies

Subscriptions · Make-up classes · Pausing · Cancelling · Changing memberships · Communication

Policies on subscriptions

I understand that for any changes to my membership, I need to direct message Customer Service on WrestlingIQ.

All memberships are subscription-based and billed every 14 days. For more information on managing your subscription, click here.

Attendance and make-up class policy

Purpose

Life happens, and we want every athlete to get the full value of their membership. If your athlete misses a class, they can make it up by attending another class in their program within 7 days.

The 7-day window

A missed class must be made up within 7 days of the date it was missed. For example, a class missed on a Monday must be made up by the following Monday.

Make-up classes that are not used within 7 days expire. They do not roll over, carry into the next month, or convert to credits or refunds.

How to make up a class

Choose a class at your athlete's program. Make-ups must be taken in a class for the athlete's current program. Athletes may not make up a class in a different program.
Tell the coach before class starts. When you arrive, let the coach know this is a make-up class.
The coach checks your athlete in. The coach will override the kiosk and check your athlete in as a make-up. Please do not check in on the kiosk yourself for a make-up class.

Good to know

If you don't tell the coach it's a make-up, the visit may be counted as a regular class instead.
Make-up classes are subject to space in the class you choose.
Questions? Talk to any coach before or after practice.

In short: Miss a class, make it up within 7 days by attending any practice in your program, and tell the coach so they can check you in.

Pausing a membership

Purpose: Pausing lets you take a break without losing your place. While your membership is paused, we hold your training times, roster spot, and pricing, so you won't have to join a waitlist when you come back.

Cancelling after a pause: cancellation fees

If you cancel within 2 billing periods (28 days) after your membership resumes, you'll be charged a cancellation fee equal to the billing periods you skipped while paused. This policy helps us keep our rosters at capacity without putting kids on a waitlist unnecessarily.

Example: If you paused for 3 billing periods at $75 each, the cancellation fee would be $225.

How to pause a subscription

You can pause your membership for 2 to 12 weeks (1 to 6 billing periods). To resume early, message our Customer Service team on WrestlingIQ.

Pause limits

You can pause once every 12 months. If you need more time off, you can schedule make-up classes. For longer breaks, you can cancel and rejoin later. Have a special situation? Message Customer Service on WrestlingIQ and include any documentation.

Injury exceptions

We can make exceptions for injuries with a doctor's note. To request one, message our Customer Service team on WrestlingIQ.

In short: Click here to log in and pause your subscription.

How do I cancel a recurring membership (subscription)?

I understand that once you cancel, your athlete's roster and training times are forfeited and no longer held for you. Their spots will be opened to the waitlist and space is not guaranteed when they wish to return. Due to limited roster sizes, canceling means your athlete's class schedule and current roster spot may not be available upon their return. Returning athletes who have previously canceled and wish to rejoin will be placed on a waitlist until space opens up. If you need time off during a sports season, we recommend pausing for 30, 60, 90 days and then transitioning to training once a week to maintain your spot in the program. See our Pause Policy above and how to change memberships below.

Cancellation is self-directed and can be completed by logging into your WrestlingIQ account. Follow these steps to initiate the cancellation process here.

How do I change my membership to more or less training sessions per week?

If you wish to change your membership frequency to another (for example, from 1 session/week to 2 sessions/week or unlimited), please contact our customer service. Do not cancel your current membership and sign up for another, as this could disrupt your billing dates. Instead, direct message Customer Service on WrestlingIQ with the change you'd like to make. Please ensure to send your request at least 7 days before the desired changes start date.

Please note there will be a change in pricing.

Communication policies

I understand that all communication is to go through WrestlingIQ to coaches, and email for administrative purposes. I will refrain from texting coaches as much as possible. Download the WrestlingIQ app here.